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Shipping Policy

Last updated: [Date]

Thank you for shopping at [Your Store Name]. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our website.

1. Processing Time

  • All orders are processed within [X] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Custom or handmade items may require additional processing time.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times vary depending on your location and the selected shipping method.

RegionEstimated Delivery Time
Domestic (e.g. Vietnam)2–5 business days
Asia-Pacific5–10 business days
International (US/EU)7–20 business days

3. Shipping Methods

We offer the following shipping options:

  • Standard Shipping

  • Express Shipping

  • In-store Pickup (if applicable)

Courier partners may include [Vietnam Post, GHTK, DHL, UPS, etc.] depending on the destination.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment using the provided link.

5. Shipping Restrictions

  • We currently ship to [list countries or “selected international locations”].

  • We do not ship to P.O. boxes, military addresses, or restricted areas.

6. Customs, Duties, and Taxes

[Your Company Name] is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Please contact us immediately at [support@example.com] with your order number and supporting photos if applicable.

  • We will work with the shipping carrier to resolve the issue as soon as possible.

8. Contact Us

If you have any questions about shipping or delivery, please contact us:

📧 Email: [support@example.com]
📞 Phone: [+123 456 789]
📍 Address: [Your Company Address]