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Refund Policy

Last updated: [Date]

Thank you for shopping at [Your Store Name]. We value your satisfaction and want to ensure you have a smooth shopping experience. Please read our refund policy below to understand your rights regarding returns and refunds.

1. Eligibility for Refunds

To be eligible for a refund:

  • Your item must be unused, unopened, and in the same condition that you received it.

  • The request must be made within [X] days from the date of purchase or delivery.

  • You must provide a valid proof of purchase (e.g., order number, receipt).

2. Non-Refundable Items

We do not offer refunds for the following:

  • Digital products or downloadable software

  • Customized or personalized items

  • Gift cards or promotional vouchers

  • Items marked as "final sale"

3. Return Process

To initiate a return:

  1. Contact our support team at [support@example.com] with your order details.

  2. Once approved, we will provide instructions on where to send the returned item.

  3. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

4. Refund Processing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [X] business days, and a credit will be applied to your original payment method.

  • Depending on your bank, it may take additional time for the refund to reflect in your account.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company—it may take some time before your refund is officially posted.

  • Next, contact your bank. Processing time varies.

  • If you’ve done all of this and still have not received your refund, please contact us at [support@example.com].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support@example.com].

7. Contact Us

For any questions or concerns about refunds, please contact us:

📧 Email: [support@example.com]
📞 Phone: [+123 456 789]
📍 Address: [Your Company Address]