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Cancellation Policy
Last updated: [Date]
At [Your Company Name], we understand that sometimes plans change. This Cancellation Policy explains when and how you can cancel your order.
1. Order Cancellation by Customer
You may request to cancel your order under the following conditions:
✅ Before Shipment
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Orders can be cancelled free of charge before they are shipped.
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To cancel, please contact us at [support@example.com] with your order number.
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We will confirm the cancellation and process your refund within [X] business days.
❌ After Shipment
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Once an order has been shipped, it cannot be cancelled.
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You may still return the item after delivery (see our [Return Policy]).
2. Cancellation of Digital Products or Services
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Orders for digital downloads, software, or services may be cancelled within [X] hours after purchase, provided the item has not yet been accessed or downloaded.
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Once access has been granted, cancellations are not eligible for refund.
3. Order Cancellation by Us
We reserve the right to cancel your order if:
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The product is out of stock or discontinued
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There is a pricing or description error
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We suspect fraudulent or unauthorized activity
In such cases, we will notify you and issue a full refund immediately.
4. How to Request a Cancellation
Please send your request to:
📧 Email: [support@example.com]
📞 Phone: [+123 456 789]
Include your order number and reason for cancellation.
5. Refund After Cancellation
Approved cancellations will be refunded to your original payment method within [X] business days. Processing times may vary depending on your payment provider.
